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Help Articles

Troubleshooting

Saving an empty vector file

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Running multiple instances of Scan2CAD

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Unable to successfully launch software on macOS 10.11 or below

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Windows Error: Unable to execute in the temporary directory

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Troubleshooting Connectivity for Activating Scan2CAD

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Windows Warning: Bad Image – MSVCP140.dll not designed to run on Windows

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How to fix the Windows warning ‘This app can’t run on your PC’

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Unsupported 3D Data in Vector File

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Image Format Is Not Supported

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Error Message ‘STI.DLL is Missing’

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‘Could not create pastebuffer memory’ – Error Message

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Error Message: A sharing violation occurred while accessing…

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Error code 1 – License file does not match

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My anti-virus software is blocking Scan2CAD

Has your anti-virus software blocked Scan2CAD from installing on your computer? Here’s why this happens and how to resolve.

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What is Error code 11?

If you have a USB license you could see error code 11. Here’s why and how to resolve.

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Scan2CAD ‘Locked’ After Launching License Viewer

Here are some details you must check when Scan2CAD is ‘locked’ after the license viewer launch.

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Running A Network License – Error Code 6

If you encounter an error code 6 when using Scan2CAD, here are steps to take to resolve the problem.

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Setting Access Privileges For The Scan2CAD Directory

Here are things you need to know regarding setting access privileges for Scan2CAD.

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Installing Scan2CAD v7 on Windows 7 or above

Here’s what you need to know if you are a Windows 7 user and want to use Scan2CAD v7.

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Application Error …The memory could not be “read”

When you get an error message stating that the “memory could not be read”, try these steps to resolve the problem.

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