When sending a message to support through the Scan2CAD application you have the option of attaching your log file to your message.
How to send your log file to Scan2CAD
Step 1: In the free trial welcome screen click the text link labelled ‘Need help? Contact us‘
Step 2: Complete the contact form and ensure that you keep the option enabled ‘Attach my log file to my message‘ and click ‘Send‘.
Step 3: That’s it! We will receive your message and we will respond as soon as possible.
What information is contained in the log file?
The following information might be included in your log file:
- Paths of files that have been loaded into the application
- Some general information about the system upon which you are running Scan2CAD
- Scan2CAD’s license user identifier.
Note: Log files are encrypted when they are sent to our server.
Why would I choose to send the log file?
The log file is intended to help us quickly troubleshoot issues related to your installation. If you’re experiencing a problem with the software it may be beneficial to choose to send us the log file with your message.