Scan2CAD gives you the option to send a message along with your log file to Scan2CAD support from within the software.
Learn more about sending your log file.
What do I do when the message fails to send?
In some circumstances you may be unable to send your message due to blocking on corporate networks or internet connectivity issues.
In these circumstances you can save your log file to your computer and email Scan2CAD Support from your default email client.
Don’t forget to attach your log file to your message!
What happens after I send my log file?
After emailing Scan2CAD Support with your log file we will respond within 24 hours to help you.